Return & Cancellation Policy

PackagingBox.pk specializes in custom-manufactured packaging products that are produced specifically to each Customer’s unique specifications, dimensions, artwork, and requirements. Due to the bespoke nature of our products, our return and cancellation policy is necessarily strict.

Unlike standard retail products, custom packaging cannot be restocked, resold, or reused once produced. Every order involves material procurement, design work, plate-making, printing, cutting, and finishing — all of which incur real costs from the moment an order is confirmed.

This policy applies to all orders placed with PackagingBox.pk including:

• Custom-printed packaging boxes of all types and sizes
• Custom standup pouches, kraft bags, and flexible packaging
• Ready-made stock packaging items from our online shop
• Custom coffee cups, food packaging, and restaurant supplies
• Tin boxes, acrylic boxes, and premium gift packaging
• All other products and services offered by PackagingBox.pk

Cancellation requests are evaluated based on the stage at which the request is received. The following timeline applies to all orders:

All custom-printed and custom-manufactured orders are subject to the following strict conditions:

• Non-Cancellable After Approval: Once the Customer provides written approval of the design proof (via WhatsApp, email, or any written medium), the order is locked and cannot be cancelled, modified, or refunded.
• Customer Responsibility: The Customer is solely responsible for verifying all details in the approved proof including dimensions, spelling, colors, logos, barcodes, and all other content. The Company will produce exactly what was approved.
• Design Errors: If the Customer approves a proof containing errors — including misspellings, incorrect dimensions, or wrong colors — the Company is not liable for reprinting at its own cost. Any reprint will be treated as a new order at full price.
• Specification Changes: Any changes to specifications after design approval will be treated as a new order and charged accordingly. The original order remains payable in full.
• Quantity Adjustments: Quantity cannot be reduced after order confirmation. Increases may be accommodated at the Company’s discretion and will be charged at the applicable rate.

Due to the custom nature of our products, returns are only accepted in very specific circumstances. The following table clearly outlines what is and is not eligible for return:

All return requests must be submitted in writing to info@packagingbox.pk within 24 hours of delivery. The Company’s decision on all return requests is final and binding.

PackagingBox.pk operates a very limited refund policy. Refunds are only issued in the following specific circumstances:

Refund Processing: Approved refunds will be processed within 7–10 working days via the same payment method used by the Customer. The Company is not responsible for any bank processing delays.

For complete clarity, the following situations will never qualify for a refund under any circumstances:

• Customer approved the design proof and later discovered errors in their own artwork
• Customer changed their mind about the design, color, or size after production began
• Customer’s business closed, rebranded, or no longer needs the packaging
• Color output differs slightly from what was seen on a digital screen (monitor color variation)
• Minor dimensional variations within the ±3mm industry-standard tolerance
• Quantity variation within the ±5% industry-standard tolerance
• Delivery delays caused by courier companies, weather, or other external factors
• Customer provided incorrect delivery address resulting in failed delivery
• Damage caused after delivery due to improper storage or handling by the Customer
• Claims submitted more than 24 hours after delivery
• Design fees and artwork charges once design work has been initiated
• Rush order fees once production has commenced
• Sample order fees under any circumstances

The following industry-standard tolerances apply to all orders and are not considered defects. Claims based on variations within these tolerances will not be accepted:

PackagingBox.pk takes great care in packing all orders securely using corrugated master cartons and protective materials. However, once goods are handed to the courier company, the risk of loss or damage passes to the Customer.

• Inspection on Delivery: The Customer must inspect all packages upon delivery before signing the courier receipt. Any visible external damage must be noted on the courier delivery receipt at the time of delivery.
• Reporting Damage: Transit damage must be reported to PackagingBox.pk within 24 hours of delivery via WhatsApp or email with clear photographs of the damaged packaging and products.
• Courier Liability: The Company will assist in filing a claim with the courier company where applicable. However, the Company’s liability is limited to the extent of any compensation received from the courier.
• No Liability After 24 Hours: The Company will not accept any transit damage claims reported after 24 hours of delivery under any circumstances.
• Partial Damage: If only a portion of the order is damaged in transit, only the damaged quantity will be considered for replacement or compensation — not the entire order.

If you believe your order qualifies for a return or refund under the conditions stated in this policy, follow these steps:

Exchanges are subject to the same conditions as returns. The following rules apply:

• Custom Orders: Exchanges are not available for custom-printed orders. Each custom order is unique and produced specifically for the Customer. Once produced, it cannot be exchanged for a different design, size, or product.
• Ready-Made Stock Items: Exchanges may be considered for unopened, unused stock items reported within 24 hours of delivery, subject to availability of the replacement item. The Customer bears all return shipping costs.
• Wrong Item Delivered: If the Company delivers a wrong stock item, it will arrange an exchange at no additional cost to the Customer, provided the claim is raised within 24 hours of delivery with photographic evidence.
• Exchange Process: All exchange requests must follow the same claim process outlined in Section 9. Exchanges will only be processed after the original goods are returned to the Company in their original condition.
• Return Shipping for Exchanges: The Customer is responsible for all return shipping costs unless the exchange is due to a Company error. The Company will cover re-delivery costs for approved Company-error exchanges only.
• No Upgrade Exchanges: Exchanges for a higher-value product are not permitted. Any upgrade will be treated as a new order.

PackagingBox.pk expressly reserves the following rights in relation to all orders, returns, cancellations, and refunds:

• Final Decision: The Company’s decision on all return, refund, exchange, and cancellation requests is final and binding. No further appeals or escalations will be entertained beyond the Company’s written decision.
• Policy Modification: The Company reserves the right to modify this Return & Cancellation Policy at any time without prior notice. The policy in effect at the time of order placement governs that specific order.
• Order Refusal: The Company reserves the right to refuse any order, cancel any confirmed order, or discontinue service to any Customer at its sole discretion, including in cases of abusive behavior, fraudulent activity, or repeated unreasonable claims.
• Blacklisting: Customers who file fraudulent, false, or abusive claims may be blacklisted and refused future service without notice or explanation.
• Legal Action: The Company reserves the right to pursue legal action against Customers who refuse to pay for confirmed orders, issue fraudulent chargebacks, or cause financial loss to the Company through dishonest conduct.
• Chargeback Policy: Any Customer who initiates an unauthorized chargeback or payment reversal for a legitimate order will be liable for the full order value plus a chargeback handling fee of PKR 2,000 and any associated bank charges.
• Dispute Resolution: All disputes shall be governed by the laws of Pakistan and subject to the exclusive jurisdiction of the courts of Karachi. The Customer agrees to attempt good-faith resolution before pursuing legal action.
• Force Majeure: The Company shall not be liable for any failure or delay in fulfilling orders due to circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, government restrictions, pandemics, strikes, or supply chain disruptions. In such cases, no refunds or compensation will be provided for delays.

For all return, refund, exchange, or cancellation requests — or for any questions about this policy — please contact us through the following channels. We aim to respond within 24 hours on working days.