Privacy Policy
At PackagingBox.pk, your privacy matters to us. This policy explains exactly what data we collect, how we use it, how we protect it, and what rights you have over your personal information.
Your Privacy Is Important to Us
By using the PackagingBox.pk website or placing an order, you agree to the collection and use of your information as described in this Privacy Policy. We are committed to protecting your personal data and being fully transparent about how we use it.
1. Introduction
Section 01This Privacy Policy describes how PackagingBox.pk (“the Company,” “We,” “Us,” or “Our”) collects, uses, stores, shares, and protects personal information obtained from visitors and customers of our website at packagingbox.pk and through our other communication channels including WhatsApp, phone, and email.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable Pakistani data protection principles. This policy applies to:
- All visitors to the PackagingBox.pk website.
- All customers who place orders via our website, WhatsApp, phone, or email.
- All individuals who contact us for quotations, inquiries, or customer support.
- All subscribers to our marketing communications.
We do not sell, rent, or trade your personal data to any third party for marketing purposes. Ever.
2. Who We Are
Section 02PackagingBox.pk is a custom packaging products and services company based in Karachi, Pakistan. We manufacture and supply a wide range of custom packaging solutions including boxes, pouches, food packaging, tin boxes, acrylic boxes, and more to businesses and individuals across Pakistan.
For all privacy-related requests, inquiries, or concerns, please contact us at info@packagingbox.pk.
3. Data We Collect
Section 03We collect only the personal data that is necessary to provide our products and services. The following table outlines the categories of data we may collect:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, business name | Order processing, invoicing |
| Contact Data | Phone number, WhatsApp number, email address | Order communication, delivery updates |
| Address Data | Delivery address, city, postal code | Shipping and delivery |
| Order Data | Products ordered, quantities, specifications, artwork files | Order fulfilment, reorder reference |
| Payment Data | Bank account name, transaction reference numbers | Payment verification and reconciliation |
| Communication Data | WhatsApp messages, emails, call records | Customer service, dispute resolution |
| Technical Data | IP address, browser type, device type, pages visited | Website analytics, security |
| Marketing Data | Communication preferences, opt-in/opt-out status | Sending relevant offers and updates |
We do not collect sensitive personal data such as national identity card (CNIC) numbers, financial account details, biometric data, or health information.
4. How We Collect Your Data
Section 04We collect personal data through the following channels and methods:
5. How We Use Your Data
Section 05We use your personal data only for legitimate business purposes. Here is a clear breakdown of how we use each type of data:
- Order Processing: To receive, process, confirm, produce, and deliver your orders accurately and on time.
- Customer Communication: To send order confirmations, production updates, delivery notifications, and respond to your inquiries.
- Payment Processing: To verify payments, issue invoices, and maintain accurate financial records.
- Design & Production: To use submitted artwork files for the sole purpose of producing your ordered packaging.
- Customer Support: To resolve complaints, process return or refund requests, and provide after-sales support.
- Reorder Facilitation: To retain order history and artwork files to make future reorders faster and easier for you.
- Marketing Communications: To send promotional offers, new product announcements, and seasonal deals — only to customers who have opted in or have an existing relationship with us.
- Website Improvement: To analyze website traffic, understand user behavior, and improve our website’s content and functionality.
- Legal Compliance: To comply with applicable Pakistani laws, tax regulations, and legal obligations.
- Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, chargebacks, and abusive behavior.
We will never use your data for any purpose other than those listed above without obtaining your explicit consent first.
6. Legal Basis for Processing
Section 06We process your personal data on the following legal grounds:
7. Data Sharing & Third Parties
Section 07We do not sell, rent, or trade your personal data. We share your data only with trusted third parties who are strictly necessary for fulfilling your order or operating our business:
| Third Party | Data Shared | Purpose |
|---|---|---|
| Courier Companies (TCS, Leopards, M&P) |
Name, phone, delivery address | Order delivery and tracking |
| Payment Processors (Banks, EasyPaisa, JazzCash) |
Transaction reference, amount | Payment verification |
| Website Hosting (Web server provider) |
Technical/browsing data | Website operation and security |
| Analytics Tools (Google Analytics) |
Anonymized browsing data | Website performance analysis |
| Legal Authorities | As legally required | Compliance with Pakistani law |
All third parties with whom we share data are required to handle your data securely and use it only for the specific purpose for which it was shared. We do not authorize any third party to use your data for their own marketing purposes.
We never sell your personal data to advertisers, data brokers, or any other commercial third parties.
8. Data Retention
Section 08We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order Records | 5 years | Legal, tax, and accounting requirements |
| Customer Contact Data | 3 years after last interaction | Reorder facilitation and customer service |
| Artwork & Design Files | 12 months after last order | Reorder convenience — deleted after this period |
| Payment Records | 5 years | Financial and tax compliance |
| Marketing Preferences | Until opt-out requested | Respecting communication preferences |
| Website Analytics | 26 months (anonymized) | Website performance analysis |
| Support Communications | 2 years | Dispute resolution and service improvement |
After the applicable retention period, your data will be securely deleted or anonymized. You may request early deletion of your data subject to the conditions outlined in Section 11.
9. Data Security
Section 09PackagingBox.pk implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security measures include:
- SSL Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our server.
- Access Controls: Personal data is accessible only to authorized team members who need it to perform their job functions.
- Secure Storage: Customer data is stored on secure servers with restricted access and regular security updates.
- WhatsApp Business: We use WhatsApp Business which provides end-to-end encryption for all messages.
- Password Protection: All internal systems and accounts are protected with strong passwords and access controls.
- Regular Reviews: We periodically review our data security practices and update them as necessary.
While we implement strong security measures, no method of data transmission or storage is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable law.
10. Cookies Policy
Section 10The PackagingBox.pk website uses cookies — small text files stored on your device — to improve your browsing experience and analyze website performance. We use the following types of cookies:
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of essential cookies.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.
11. Your Data Rights
Section 11As a customer or user of PackagingBox.pk, you have the following rights regarding your personal data. To exercise any of these rights, contact us at info@packagingbox.pk. We will respond within 7 working days.
Please note that some rights may be limited where we are required to retain data for legal, tax, or contractual obligations. We will always explain clearly if a limitation applies to your request.
12. Children’s Privacy
Section 12The PackagingBox.pk website and services are intended for use by adults aged 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
- If you are under 18, please do not submit any personal information to us through our website, WhatsApp, or any other channel.
- If you are a parent or guardian and believe that your child under 18 has provided us with personal data, please contact us immediately at info@packagingbox.pk.
- Upon receiving such a notification, we will promptly delete the relevant data from our records.
- Our website does not contain content specifically targeted at children, and we do not use any mechanisms to collect data from minors.
13. Third-Party Services & Integrations
Section 13Our website and business operations use several third-party services. Each of these services has its own privacy policy which governs how they handle data. We encourage you to review their policies:
PackagingBox.pk is not responsible for the privacy practices of any third-party service. We recommend reviewing the privacy policies of all third-party services you interact with.
14. Marketing Communications & Opt-Out
Section 14PackagingBox.pk may send you marketing communications including promotional offers, new product announcements, seasonal deals, and packaging tips. We will only send marketing messages to:
- Existing customers who have previously placed an order with us.
- Individuals who have explicitly opted in to receive marketing communications.
What we may send you:
- New product launches and additions to our range.
- Seasonal promotions and special discount offers.
- Packaging tips, design inspiration, and industry updates.
- Order-related notifications and reorder reminders.
How to opt out:
- Reply “STOP” to any WhatsApp marketing message from us.
- Click the unsubscribe link in any marketing email.
- Send an email to info@packagingbox.pk with the subject line “Unsubscribe.”
- Send a WhatsApp message to +92 327 4192523 requesting removal from our marketing list.
We will process all opt-out requests within 48 hours. Opting out of marketing will not affect transactional communications related to your active orders.
15. Changes to This Privacy Policy
Section 15PackagingBox.pk reserves the right to update, modify, or replace this Privacy Policy at any time. Changes may be made to reflect:
- Updates to our data collection or processing practices.
- Changes in applicable Pakistani data protection laws or regulations.
- Introduction of new products, services, or third-party integrations.
- Improvements to our security practices or data handling procedures.
- Feedback from customers or legal advisors.
When we make significant changes to this policy, we will:
- Update the “Last Updated” date at the top of this page.
- Post the revised policy on this page immediately.
- For material changes, notify existing customers via email or WhatsApp where reasonably practicable.
We recommend reviewing this Privacy Policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.
16. Governing Law
Section 16This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, including applicable data protection and privacy regulations.
- Jurisdiction: Any disputes arising from this Privacy Policy or our data processing activities shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
- Language: This Privacy Policy is written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.
- Severability: If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Relationship to Other Policies: This Privacy Policy forms part of our overall legal framework alongside our Terms & Conditions, Return & Cancellation Policy, and Disclaimer.
17. Contact Us — Privacy Requests
Section 17For any privacy-related requests, questions, or concerns — including data access, correction, deletion, or opt-out requests — please contact our team through any of the following official channels. All privacy requests will be acknowledged within 24 hours and resolved within 7 working days.
Mon–Sat, 9am–7pm PKT
Mon–Sat, 9am–7pm PKT
Response within 24 hours
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When submitting a privacy request, please include your full name, contact number, and a brief description of your request so we can process it as quickly as possible.
© 2026 PackagingBox.pk — All Rights Reserved.
This Privacy Policy was last updated on May 17, 2026 and is effective immediately.
By using the PackagingBox.pk website or placing any order, you confirm that you have read,
understood, and agreed to this Privacy Policy. This policy forms part of our
Terms & Conditions.
PackagingBox.pk reserves all rights not expressly granted herein.
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